Let us take care of getting your bond back, while you settle in to your new home.

Terms & Conditions

Bond Cleans

To secure and lock in your preferred date for a bond clean a deposit of $200 is required. This deposit can be transferred to;

Mates Rates
BSB: 034153
A/C: 121167
Ref: Your Surname

Once this deposit has been received, your bond clean date is secured. This deposit will come off your final balance.Final balance is required on the morning of your booking either by cash, card (2% fee applies), or OSKO instant bank transfer. A detailed receipt will be emailed to you on receipt of final balance payment.

All bond clean quotes are an estimate only and based on average soiling.This deposit is refundable if cancelled 7 days in advance. This deposit is transferable to another date if 3 days notice is provided and we have availability.

A bond clean deposit secures your job as per the quote. If more than 50% of the clean is performed by you after your booking has been secured at the agreed and approved quote, this may be regarded as a late cancellation and a minimum bond clean fee will still apply to cover the call out and staff scheduled for your job.

 A deposit of $50 is required for all other non-bond cleaning bookings if the service is quoted at $350 or greater. Cancellation and transferable terms and condition as per the above apply.

Basic Refund

Important note: This document is intended for general informational purposes and does not represent legal advice as to any particular set of facts. Please consult the appropriate professional legal advisor as necessary.

Last modified: 14/10/2021

“Mates Rates Bond – Carpets – Pest “ is committed to your satisfaction. If you have engaged us to undertake a full bond clean and your Property Manager is unhappy with the standard of cleaning, we will return to the property upon receipt via email of an official exit condition report listing the cleaning issues that need to be rectified. This list must be from your Porperty Manager or leasing Agent.

This list must be received by us no later than 72 business hours from completion of the bond clean.

We will return at the earliest possible business day only if we receive a list from the Property Manager and to rectify cleaning issues only. Damage or areas that may result in damage in an attempt to clean them, will not be addressed as this is outside of our scope of work.

CHARGEBACKS: Requesting a chargeback or opening a dispute for a valid charge from us for services or products rendered is fraud and is never an appropriate or legal means of obtaining a refund. We are careful to keep very thorough records of all transactions including IP Addresses and we forward all copies of these details, conversations, payments, correspondence and anything else relevant to our bank for proof that the payment was legal. Instead of issuing a chargeback, please contact us to address any billing issues.

Privacy Policy

Mates Rates Bond Carpets Pest is committed to lawful, fair, and transparent collection of your data. This policy governs data collection by us when you purchase or use our products and services.

We collect information if you voluntarily provide it to us. For example, if you sign up for our Services, you might give us your name and email address. You might also give us data when you email us or give us feedback. In addition, you may submit information online through surveys, forms, portals, or other interactive activities on our website. It is always your choice whether or not to provide personal data. Do not provide personal data unless you are authorized to do so.

We may collect the following information directly from you:

  •  information that may be personally identified, such as name, address, e-mail address, and other identifier by which you may be contacted online or offline (“personal information“); 
  • information that is about you but individually does not identify you; and/or

 This policy does not apply to third-party sites that may link to, or be accessible from, our site. We do not control these third parties’ tracking technologies or how they may be used. Your interactions with these sites are governed by the third parties’ applicable privacy statements. If you have any questions about these sites, you should contact the responsible provider directly.

The technologies we use for this automatic data collection may include cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but if you do you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to us.

How We Use Your Information
We use information that we collect about you or that you provide to us, including personal information to present our Services to you; to provide you with information, products, or services that you request from us; to fulfill any other purpose for which you provide it; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to comply with legal obligations; or for any other purpose with your consent.

How We Protect Your Personal Information 
We may store your personal data in any region or in any country where we or our service providers have facilities. We implement reasonable processes and adhere to best practices in order to protect your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee the security of your personal information transmitted to our website.

Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website. We will store your personal data only until it is no longer needed to fulfill the purpose(s) for which it was collected or as required or permitted by law; at that point it will be anonymized, deleted, or isolated.

 

  0417 793 616
 info@mates-rates.com.au

Send us a message

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The Gold Coast's bond cleaner of choice, since 1992!

YEARS CLEANING
THE GOLD COAST

EST. HOMES SUCCESSFULLY
BOND / CARPET CLEANED

BOND REFUND
GUARANTEE*

We made it onto the Daily Mail! 📰 Our email notifications have been going nuts since Saturday morning and now this. Read below to see the products we swear by for bond cleans 🤯 📦 🧼 

Shop at: www.cleanlikeapro.com.au

Article link ➡️ https://www.dailymail.co.uk/femail/article-10584295/Experts-shared-easily-rid-soap-scum-leave-shower-sparkling-one-product.html?ito=native_share_article-top
This is why we do what we do. ❤️
Our brand new website is now live!!! Yay 🎉

Check it out and keep us in mind if you ever need any of our services or the amazing cleaning products we use and sell. You can also subscribe to get our FREE printable move-out guides and checklists. 💁🏼‍♀️

https://mates-rates.com.au/ 👇

#cleaningbusiness #beforeandafter #ecofriendly #cleaners #homesweethome #qldrental #goldcoast #qld #cleaninghouse #carpet #hygiene #kitchen #cleaningday #bondcleaning #carpetcleaning #moveoutday #disinfectant #instagram #realestate
When the rain comes, so do the spiders. Warm weather and rainy days encourage spiders to come out of their hideaways. 

Here’s a guide to identify any spiders you see around your home. 

Best way to reduce these unwanted guests is to ensure your house is fully pest treated a minimum of once every 12 months, even every 6 months if your in or near bushland. 🕷🕸 🌧 

#pestcontrol #goldcoast #spiders
December and January are our busiest months of the year! To avoid missing out on the date you need for a bond clean we highly recommend locking it in sooner rather than later.
Have a great week ahead from Jack, Kate & the team 😀

#cleaning #carpetcleaning #bondcleaning #pestcontrol
Thank you to another one of our valued clients for this wonderful review. ❤️ 

#goldcoast #goldcoastcarpetcleaning #cleaning
Thank you Brian for your review. We hope you have settled nicely into your new home. 🏡 
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#bondcleaninggoldcoast #carpetcleaning #goldcoast #happycustomer #fivestar
After Mates Rates bond cleaning 
#peaceofmindcleaning 
#getyourbondback
#bondcleaninggoldcoast
Before Mates Rates bond cleaning. 
#bondcleaninggoldcoast 
#cleaninghacks 
#skoosh
You’re very welcome Lara! Appreciate the review 
⭐️⭐️⭐️⭐️⭐️
#fivestar #reviews #cleaninggoldcoast #cleaningproducts #carpetcleaningcompany
Very happy clients at this bond clean today. We saved their carpet 🙌🏻
#carpetcleaning #bondcleaning
Before ripping your carpets up, make sure you get Mates Rates in to see if we can salvage them for a bit longer. You’d be amazed what a good steam clean can do. 
#carpetcleaninggoldcoast #rentinggoldcoast #getyourbondback
Thank you for the review Craig! 👍
#bondcleaning after Mates Rates
#bondcleaning before Mates Rates
Thank you Shaye! 😀
#bond cleaning after Mates Rates
#bondcleaning before Mates Rates
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