Terms & Conditions
To secure and lock in your preferred date for a bond clean a deposit of $200 is required. This deposit can be transferred to;
Ref: Your Surname
Once this deposit has been received, your bond clean date is secured. This deposit will come off your final balance.Final balance is required on the morning of your booking either by cash, card (2% fee applies), or OSKO instant bank transfer. A detailed receipt will be emailed to you on receipt of final balance payment.
All bond clean quotes are an estimate only and based on average soiling.This deposit is refundable if cancelled 7 days in advance. This deposit is transferable to another date if 3 days notice is provided and we have availability.
A bond clean deposit secures your job as per the quote. If more than 50% of the clean is performed by you after your booking has been secured at the agreed and approved quote, this may be regarded as a late cancellation and a minimum bond clean fee will still apply to cover the call out and staff scheduled for your job.
A deposit of $50 is required for all other non-bond cleaning bookings if the service is quoted at $350 or greater. Cancellation and transferable terms and condition as per the above apply.
Important note: This document is intended for general informational purposes and does not represent legal advice as to any particular set of facts. Please consult the appropriate professional legal advisor as necessary.
Last modified: 14/10/2021
“Mates Rates Bond – Carpets – Pest “ is committed to your satisfaction. If you have engaged us to undertake a full bond clean and your Property Manager is unhappy with the standard of cleaning, we will return to the property upon receipt via email of an official exit condition report listing the cleaning issues that need to be rectified. This list must be from your Porperty Manager or leasing Agent.
This list must be received by us no later than 72 business hours from completion of the bond clean.
We will return at the earliest possible business day only if we receive a list from the Property Manager and to rectify cleaning issues only. Damage or areas that may result in damage in an attempt to clean them, will not be addressed as this is outside of our scope of work.
CHARGEBACKS: Requesting a chargeback or opening a dispute for a valid charge from us for services or products rendered is fraud and is never an appropriate or legal means of obtaining a refund. We are careful to keep very thorough records of all transactions including IP Addresses and we forward all copies of these details, conversations, payments, correspondence and anything else relevant to our bank for proof that the payment was legal. Instead of issuing a chargeback, please contact us to address any billing issues.
Mates Rates Bond Carpets Pest is committed to lawful, fair, and transparent collection of your data. This policy governs data collection by us when you purchase or use our products and services.
We collect information if you voluntarily provide it to us. For example, if you sign up for our Services, you might give us your name and email address. You might also give us data when you email us or give us feedback. In addition, you may submit information online through surveys, forms, portals, or other interactive activities on our website. It is always your choice whether or not to provide personal data. Do not provide personal data unless you are authorized to do so.
We may collect the following information directly from you:
- information that may be personally identified, such as name, address, e-mail address, and other identifier by which you may be contacted online or offline (“personal information“);
- information that is about you but individually does not identify you; and/or
This policy does not apply to third-party sites that may link to, or be accessible from, our site. We do not control these third parties’ tracking technologies or how they may be used. Your interactions with these sites are governed by the third parties’ applicable privacy statements. If you have any questions about these sites, you should contact the responsible provider directly.
How We Use Your Information
We use information that we collect about you or that you provide to us, including personal information to present our Services to you; to provide you with information, products, or services that you request from us; to fulfill any other purpose for which you provide it; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to comply with legal obligations; or for any other purpose with your consent.
How We Protect Your Personal Information
We may store your personal data in any region or in any country where we or our service providers have facilities. We implement reasonable processes and adhere to best practices in order to protect your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee the security of your personal information transmitted to our website.
Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website. We will store your personal data only until it is no longer needed to fulfill the purpose(s) for which it was collected or as required or permitted by law; at that point it will be anonymized, deleted, or isolated.
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